Privacy Policy

1. Introduction:

1.1 At Image Perfect Clinic, we are committed to safeguarding the privacy of our website visitors and service users. This policy explains how we will collect, use, and protect your personal information.

2. Collection of Personal Information:

2.1 We may collect, store, and use the following types of personal information:

2.2 Information you provide to us when booking appointments, subscribing to our email notifications, or contacting us, including but not limited to:

(a) Contact Information: Name, email address, phone number.

(b) Demographic Information: Age, gender, location.

(c) Health Information: Medical history and relevant health details necessary for treatment.

(d) Usage Data: Information about your interactions with our website.

(e) Communication Data: Correspondence and messages sent to us.

2.3 Information generated while using our services or website, including IP addresses, browser types, and access times.

3. Using Personal Information:

3.1 Personal information submitted to us through our website or during appointments will be used for the purposes specified in this policy or on the relevant pages of the website. We may use your personal information to:

(a) Administer our website, appointments, and services.

(b) Contact you regarding your bookings and provide treatment-related services.

(c) Send you appointment reminders and follow-up communications.

(d) Send you our email newsletter if you have requested it (you can opt out at any time).

(e) Process payments, send invoices, and manage billing queries.

(f) Improve our website and services through analytics and user feedback.

(g) Send you marketing communications about our services that you may find interesting (you can opt out at any time).

(h) Respond to your inquiries and complaints.

(i) Ensure the security of our website and prevent fraud.

4. Disclosing Personal Information:

4.1 We may share your personal information with our staff, service providers, and professional advisers, where necessary, for the purposes outlined in this policy.

4.2 We may also disclose your personal information:

(a) When required by law.

(b) In connection with ongoing or potential legal proceedings.

(c) To establish, exercise, or defend our legal rights, including fraud prevention.

4.3 We will never sell your personal information to third parties.

5. Security of Personal Information:

5.1 We take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal data. Measures include:

(a) Secure storage systems for physical and digital records.

(b) Encryption technology for sensitive data, including payment details.

(c) Staff training on data protection and regular security audits.

(d) All electronic financial transactions are conducted through secure, encrypted channels.

6. Retaining Personal Information:

6.1 We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once no longer required, your data will be securely deleted or anonymized.

7. Amendments:

7.1 We may update this privacy policy from time to time by publishing a new version on our website. You should check this page periodically to ensure you are happy with any changes.

8. Your Rights:

8.1You have the right to:

(a) Access the personal information we hold about you.

(b) Request corrections to inaccurate or incomplete data.

(c) Request the deletion of your personal data, where legally permissible.

(d) Opt-out of receiving marketing communications.

(e) Lodge a complaint with a data protection authority if you believe your rights have been violated.

8.2 To exercise these rights, please contact us at [email protected] or call us at 020 3490 3030.

9. Cookies and Website Tracking:

9.1 Our website uses cookies to enhance your browsing experience and analyze traffic. Cookies are small files stored on your device when you visit our site. You can manage or disable cookies via your browser settings. For more information, please refer to our Cookie Policy.

10. Our Contact Details:

10.1 If you have any questions about this privacy policy or how we handle your personal data, please contact us:

Email: [email protected]

Phone: 020 3490 3030

Address: Unit 10, Westpoint, 328 Bath Rd, Hounslow TW4 7HW